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Customer Service Supervisor

(Vansky Copyright)
更新时间: 2024-10-29, 14:06
联系人 联系人: HR Manager
微信 微信   :
电话 电话   :

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地址 地址   : Unit 250 - 2755 Lougheed Hwy, Port Coquitlam, British Columbia Canada, V3B 5Y9  

招聘
语言偏好:英语;
公司名称:M2 Distribution Ltd;
公司所在行业:零售 仓储 物流 - 物流 | 仓储;
公司规模:1 - 9 (人);
职位类型:永久;
工作时间:全职;
 
详情描述

【Company Name】: M2 Distribution Ltd

【Job Title】: Customer Service Supervisor

【Start Date】: As soon as possible

【Hourly Wage】: CAD $35 per hour, 30 hours per week (Wage can be negotiated based on work experience and/or skillsets)

【Language】:  English

 

【Company Information】M2 Distribution Ltd. was founded by a group of multinational automotive enthusiasts in 2013. Based in British Columbia, Canada, we are a leading wholesale distribution source for in-house designed aftermarket automotive accessories and outdoor lifestyle gear in the US and Canada.

 

As a customer service supervisor, the ideal candidate is required to complete the following tasks

 

【Job Description】

 

  • Supervised, coordinated, and reviewed customer service calls handled by clerks and agents to ensure quality service delivery.
  • Make work schedules plan and procedures for the customer service representative to ensure efficient operation
  • Prepare weekly product review reports to the management team
  • Give training to new hires and inform company policies
  • Report customer feedbacks to IT department for online system if any bugs reported and ensure system working properly for better customer service
  • Utilized Netsuite and data input systems to process orders and maintain accurate records of customer information.
  • Monitored service performance, handled feedback, and contacted vendors to resolve issues.
  • Collaborated with different teams (e.g. logistic, marketing, IT, accounting department) for product quality improvement and listing updates, occasionally performing frontline duties to maintain operational efficiency.
  • Perform same duties as worker supervised and perform other related duties as assigned.

 

【Education Required】: Bachelor Diploma

【Work Experience】: >=1 years

【Job Vacancy】:1

【Term of Employment】: Permanent, Full Time

【Contact Information】

Telephone: 1-866-340-3038

Work Location: Unit 250 - 2755 Lougheed Hwy, Port Coquitlam, British Columbia Canada, V3B 5Y9

Please forward all resumes to: m2-distribution@outlook.com


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